Archive | September, 2011

The Folly of eBay: Forgetting What Made You Great

I am struck by how often a good product or service will be the victim of its own success. Scaling a business is challenging, no doubt, but I am amazed at how often companies abandon the principles of their early days in order to scale. I recently tried to build a eBay store for a […]

How To Answer Your Business Phone (Please!)

I love working with small businesses. I really do. The people I’ve met over the years have been amazing – inventive, creative, thoughtful, and above all, hard working. Which is why I shed a tear inside every time I call a small business and someone answers ‘Hello.’ Just ‘Hello’. Nothing else. Nada. I find this […]